Orders and Returns

All Blooming Tools products should reach you in perfect condition, just as they left us.  However, on the rare occassion that something's not quite right then we want to do all we can to help you.

The item I purchased does not work as it should/is faulty/is damaged.

We hope you are delighted with your order but if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  We will refund the cost of return postage if the item is damaged, faulty, or if the wrong items have been sent. We cannot accept responsibility for damaged or lost items on return, so we recommend you obtain a postal receipt, or send the goods back via recorded delivery.

I have received my order however it is not suitable for the purpose I require it for/I ordered the wrong size/item/the item is no longer required.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

How do I return an item?

Please email our returns department on support@bloomingtools.com or call 01626 323865 and the team will advise you whether they need to arrange for the item to be collected from you by a carrier company, or whether you need to return the item back to us via the Post Office. This will vary dependant on the weight or shape of the item in question. If the item was received damaged, or is faulty, you may be advised that the item does not need to be returned back to us at all.
If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, you may leave the goods somewhere safe.

Postal Address for Returns

Blooming Tools
19 Devon Square
Newton Abbot
Devon
TQ12 2HR